9500s Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how 9500s collects, uses, stores, and protects your personal information. We are committed to ensuring that the privacy of every user in Malaysia is fully respected and upheld.
Last updated: 2026
Information We Collect
When you register and use the 9500s platform, we may collect various types of information to provide you with the best, most secure, and personalised experience.
Account Information
During registration, we collect personal information such as your full name, email address, phone number, and identity verification details required for account verification. This information is used to create and manage your account on the 9500s platform.
Device & Browser Information
We automatically collect technical data about the device you use to access the platform, including device type, operating system, browser type and version, IP address, screen resolution, and language settings. This data helps us optimise the user experience across a wide range of devices, including Android and iOS smartphones.
Local Payment Information
To process deposit and withdrawal transactions in MYR (RM), we collect information relevant to your chosen payment method — such as your bank account number for FPX, or your Touch 'n Go or CIMB Clicks e-wallet details. We do not store credit or debit card details directly — all transactions are processed through secure payment providers.
Cookies & Usage Data
The 9500s platform uses cookies and similar tracking technologies to collect data on how you interact with our platform, including pages visited, session duration, setting preferences, and navigation activity.
How We Use Your Information
9500s uses the information collected solely for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and managing your user account, as well as handling logins securely.
- Transaction Processing: Processing RM deposits and withdrawals accurately and securely using local payment methods.
- Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity on your account.
- Service Improvement: Analysing usage data to improve platform performance, user interface, and overall experience.
- Support Communications: Reaching out to you regarding customer support enquiries, account updates, and important platform notifications.
- Legal Compliance: Fulfilling legal obligations applicable under Malaysian law.
9500s will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The 9500s platform uses cookies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Keeping you logged in throughout your session and saving your temporary preferences.
- Functional Cookies: Saving preferences such as language, region, and display settings to enhance your browsing experience.
- Analytics Cookies: Helping us understand how users interact with the platform so we can continuously improve our services.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the 9500s platform.
Data Storage, Security & Sharing
Data Storage & Security
All personal information collected by 9500s is stored on secure servers protected by SSL encryption. We implement appropriate technical and organisational security measures to safeguard your data against unauthorised access, loss, destruction, or disclosure.
Data is retained for as long as your account remains active or as long as necessary to fulfil the purposes outlined in this policy, subject to any longer retention periods required by law where applicable.
Sharing Information with Third Parties
9500s does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, we may share your information in the following limited circumstances:
- Payment Service Providers: Required transaction information is shared with licensed payment providers such as FPX and Touch 'n Go to process your RM deposits and withdrawals.
- Legal Requirements: We may disclose information to relevant authorities when required by Malaysian law or a valid court order.
- Security Protection: Information may be shared for the purposes of fraud prevention, investigation of unlawful activity, or protecting the rights of the platform and other users.
User Rights & How to Contact Us
Your Rights Over Personal Data
As a 9500s platform user, you have the following rights with respect to your personal data:
You may request a copy of the personal information we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in our records.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
Changes to This Policy
9500s reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via an on-platform notice. Continued use of the platform after changes are confirmed will be considered acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how 9500s handles your personal data, please contact our support team:
Support email: [email protected]
You may also refer to the FAQ us for more information on account security and data privacy.
Your Privacy, Our Priority
9500s places the security and privacy of Malaysian users above all else. Register your account today with full confidence that your information is completely protected.